Online Store Returns / Warranty

Returning An Item

Returning an item with us is hassle free - we just need a few details from you to process your request.

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 30 days of receipt.

Providing the item(s) are returned in a re-sellable condition we will issue you with a refund or exchange for a different product. The item(s) should be in its original packaging, including labels and unused otherwise we will not be able to accept the return.

Upon receipt of you item(s) you will receive a confirmation email from us of this. A refund will then be made to your original payment method and exchanges will be processed and posted to you.

Required information - please ensure you item(s) are sent including the following:

  1. Order Number
  2. Recipient Name
  3. Phone Number
  4. Email Address
  5. Reason For Return

Our return address is as below:

FAO: Online Store Returns
Bray Lake Watersports
Monkey Island Lane
Windsor Road
Maidenhead
Berkshire
SL6 2EB

Please note - That the item(s) is your responsibility until it reaches us. For your own peace of mind, we recommend that you send the package using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.

Warranty Process

Each manufacture holds a different warranty process. The easiest way for us to handle your potential claim is to get in touch with our customer service team at info@braylake.com

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